Below, we detail the order estimated delivery times and cost according to their destination.

During sale and special promotion and discount campaign periods – as well as for certain items in whose description is properly stated – standard delivery times may take between 5-7 working days and the express shipping service may not be available depending on workload.

Country of destination Germany:

Country of destination Italy:

Country of destination France:

Country of destination the Netherlands:

 

Country of destination Belgium:

 

Country of destination Austria:

 

Other destinations:

 

Free shipping:

Free shipping is available only to the destinations stated and for standard shipping with some transport agencies for orders over €100. To enjoy this promotion, the customer needs to choose the specific transport agency. 

Express shipping:

For express shipping, the 24-hour delivery time begins from the moment the order confirmation email is sent.
For orders placed after 2 pm (GMT +1), the time will start counting from the next working day. 

Delivery times may increase if you cancel a product or change the delivery address once the order has been placed.  The shipping address cannot be changed once the items have been shipped.

Please note that the parcels are handled by third parties, so the specified delivery times are for guidance purposes only. Possible delays due to payment authorisations or exceptional transport conditions (exceptional weather conditions, strikes, etc.) are not considered when calculating these delivery times. 

If customers, or a person authorised by them, cannot receive the Order on the date and place agreed, they shall contact POLO CLUB EUROPE SLU by email at contact@poloclub.com to agree another time for the delivery. If the order cannot be delivered at the agreed place and date, the carrier shall contact the customer to agree a new delivery date. In the event that the Order could not be delivered for reasons unrelated to POLO CLUB EUROPE SLU, the Order shall be returned to our warehouse. If, within 30 days of the attempted delivery, the customer cannot be contacted or refuses to receive the goods, the order shall be considered abandoned, and POLO CLUB EUROPE SLU reserves the right not to refund it.

PRE-ORDER product shipments
PRE-ORDER products are not in stock when you place your order.
The estimated shipping date for each product is detailed in its description. However, this date may be subject to changes or delays due to factors beyond POLO CLUB's control.  If there is a significant change to the shipping date, you will be notified by email with the updated estimated shipping date.

Last update: April 2025