If I open a new account, will I keep the points I had earned from my previous purchases?

Yes, your previous purchases (from October 2021 on) will have generated points you’ll have available in your account.

How do points work?

We have 3 Loyals categories.
If you belong to the Loyal category, each euro spent in our store earns one point, and for every 100 points you get a €5 discount to use in your next purchase.
If you belong to Loyal +, every euro spent in our store earns one and a half points, and for every 100 points you get a €5 discount to use in your next purchase.
If you belong to the BEYOND category, for every euro spent in our store you’ll earn two points, and for every 100 points you’ll get a €5 discount to use in your next purchase.

Do they expire?

You have one year from your purchase to use your points.

When do I get the points?

You get the points when the order has been shipped. They will then be available in your account.

Can I redeem two coupons for the same order?

No, you can only use one coupon for each order. Check the points you have and generate 1 unique coupon. For example, if you have 200 points, you can generate two €5 coupons, but you can’t redeem them in the same order, so we recommend you generate a single €10 coupon if you want to redeem it in one order.

I’ve redeemed the points, but I cannot find the coupon to use it. Where is it?

Access your account and, in the Loyals section, you’ll see your coupon.

I’ve made a return, will I lose my points/coupon?

We’ll deduct as many points as the amount returned. E.g., if you return an item worth €70, 70 points will be deducted from your account. If you’ve used a coupon in the order and then you make the return, on the one hand, the points earned in the purchase you’re returning will be deducted, and, on the other hand, we’ll restore the points of the coupon used so that you can use them for your next purchase.