This Privacy Policy shall apply to the processing of personal data by COMPANY BRIDGE & LIFE, S.L. and collected by the following means:
- The website www.poloclub.com
- E-mail communications.
- WhatsApp communications.
I. Responsible for the processing
COMPANY BRIDGE & LIFE, S.L. (POLO CLUB).
B-54512512
Ptda. Jubalcoi Polígono 1, Nº 90
03295 Elche (Alicante).
E-mail: rgpd@poloclub.com
II. What data we collect and for what
POLO CLUB will process the following data depending on how you interact with us through our website or for what:
| PROCESSING | TYPE OF DATA | PURPOSE | ||
| WHEN YOU MAKE A PURCHASE | -The identifying data you provide to us (first and last name, address, telephone number, e-mail address). | -Details about your account number or bank cards for completing your purchase. | Manage your userprofile. Manage direct access to order status, order history, etc. Be notified of newarrivals/promotions/giveaways by email or SMS. |
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| WHEN YOU REGISTER AS A CUSTOMER ON THE WEB | - The identifying data you provide to us (first and last name, address, telephone number, e-mail address). - Details about your account number or bank cards for completing your purchase. - Preferences. |
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WHEN THE CUSTOMER IS A MEMBER OF THE LOYALTY PROGRAMME |
-Personal details of the customer when registering. -Date of birth. -Order history. |
·To manage the profile as a Member of the Loyalty Programme based on the different categories. ·To manage the points earned on purchases ·To apply agreed discounts according to the Member’s category. ·To send communications related to the Loyalty Programme |
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Legal grounds: To manage your membership to the Loyalty Programme, including the delivery of communications about the Loyalty Programme, points earned, discounts applied, etc., the processing of data will be necessary to execute a contract or pre-contract of which the user is a party (Art. 6.1.b GDPR). |
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WHEN A MEMBER OF THE LOYALTY PROGRAMME INVITES A FRIEND TO PARTICIPATE |
·Friend’s email address. |
·To communicate to offer a discount on the next purchase at POLO CLUB. |
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Legal ground: Consent of the data owner. (Art. 6.1.a GDPR) |
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| WHEN YOU CONTACT POLO CLUB | - The identifying information you provide to us in connection with your order or your user profile. | To assist you when you ask us questions To exchange communications by email. | ||
| Legal ground: Consent of the data owner. (Art. 6.1.a GDPR) | ||||
| WHEN YOU REQUEST US TO SEND YOU NEWSLETTERS | - The e-mail you provide to us to send you communications about offers and products of your interest. | To keep you informed about POLO CLUB news and offers. To notify you of changes to our service. | ||
| Legal ground: Consent from the data owner (art.6.1.a) GDPR) or legitimate interest (art.6.1.f) GDPR) in case the user has registered as a customer on our website. | ||||
| WHEN YOU NAVIGATE THE WEB PAGE | Each time you access the POLO CLUB website, we automatically collect and process information about how you access and use the website and, in particular, the following personal data: oTechnical information, including your IP address, access data, browser and version, operating system and/or oInformation regarding your visits to our website, including the Uniform Resource Locator (URL), the services viewed or searched and the pages you visit, the response time of the site, download errors, the time and date of the visit, the time spent on those pages, information about interaction on the site (for example, clicks and/or mouse movements), the methods used to leave the site, unique device identifiers, and other diagnostic data and/or
oInformation collected through the use of cookies. You can learn more about the use of cookies and how to manage them in our Cookie Policy | To allow you to participate in interactive features of our website when you choose to do so. To collect statistical analysis, research and profiles for navigation and content interest, or other valuable information that will enable us to improve our website and service.
To detect, avoid and address technical problems. | ||
| Legal ground: Consent of the data owner. (Art. 6.1.a GDPR) | ||||
| WHEN YOU DEFER PAYMENT |
| To defer payments based on options chosen by the customer. | ||
| Legal ground: The execution of a contract or precontract to which the user is a party. (Art. 6.1.b GDPR) | ||||
III. Recipients
POLO CLUB will not share any information you provide to us unless authorised by you, there is a legal obligation or under express judicial request or as requested by Security Forces.
You should also know that, in order to carry out our activity, POLO CLUB may contract third parties (natural or legal persons) to provide any services on our behalf &mdash such as the courier services that deliver your order &mdash to provide services related to ours or to help us analyse how our service is used, all of which may involve the processing of your personal data.
These third parties will have access to your personal data only to perform these tasks on our behalf on the basis of the corresponding processing contract where we give them instructions on how they have to process and protect your data. They are obliged not to disclose or use your data with any other purpose.
‘APLAZAME’ PAYMENT METHOD
The user accepts that all their personal data will be totally transferred to Aplazame from the moment the user chooses the deferred-payment option &mdash offered by this company &mdash as payment method. This acceptance is extended to third parties which may access the files in order to ensure the full performance of the contract.
IV. Transfer of data to third countries
POLO CLUB, as the company responsible for processing your data, informs you that we do not intend to transfer your personal data to countries outside the European Union, although we cannot guarantee that certain specific storage and processing activities are not carried out by natural or legal persons outside the European Union.
However, if any processing activity is carried out by companies or individuals located in third countries, POLO CLUB will take all the necessary measures to ensure that your data is processed safely and in accordance with this Privacy Policy, and we will not transfer your personal data to an organization or country outside the European Union unless they are in countries with an adequate level of protection or sufficient guarantees are provided and enforceable rights and effective legal actions are granted to the data owner.
V. Storage
The personal data provided will be held, in general, for the time strictly necessary to fulfil each of the intended purposes plus, where appropriate, the limitation periods for the requirement of contractual or precontractual responsibilities, or until you revoke your consent to the processing.
In particular:
- -Data on purchases made shall be kept for a period of 5 years unless other time limits apply.
- -The data provided by registering on the website will be processed until the moment you decide to stop being a registered user of our website.
- -The personal details for the delivery ofcommercial communications by email or SMS will be used for this purpose untilyou notify us you do not want to continue receiving such communications.- The personal details for the delivery ofcommercial communications by email or SMS will be used for this purpose untilyou notify us you do not want to continue receiving such communications.
- -The data for receiving our newsletter will be held as long as you do not unsubscribe.
- -The details of the queries you make to us through the customer service channels will be held until the inquiry has been resolved, unless such data must be incorporated into the customer's purchase record, in which case the storage time for purchases shall apply.
- -The data provided and collected as a Member of the Reward Programme will be kept until you decide not to continue in the Reward Programme or until you decide not to continue being a registered user of our website.
- -Data generated by web browsing will be held in accordance with or as established in ourCookie Policy.
VI Your rights
You have following the rights that affect the processing of your personal data: access, rectification, deletion, opposition, limitation and transfer, which you can exercise at the e-mail address rgpd@poloclub.com, stating in the subject ‘EXERCISE OF RIGHTS’.
In any case, the person concerned must prove their identity by providing a copy of their national ID, passport or other similar document.
Occasionally, the request exercised will result in the conservation, limitation or blocking, as appropriate, to give effect to such rights.
For those cases in which legal basis is consent, you have the right to withdraw consent at any time, without affecting the legality of the processing based on consent prior to withdrawal.
In addition to the foregoing, you may, at any time, object to or revokeyour consent to the receipt of commercial communications: by requesting it at the email address provided above, at the link provided for that purpose in each of the commercial communications we send you or, if you are a registered user of our website, through the option enabled for that purpose in your profile.
Similarly, in the event that POLO CLUB does not comply with its legal obligations in relation to the protection of your personal data, you have the right to file your claim to the competent authority, which in Spain is the Spanish Data Protection Agency (www.agpd.es).
VII. Security
The main mission is to ensure and guarantee the processing of both personal data and associated information, ensuring their custody and integrity. Therefore, POLO CLUB takes organizational and technical measures to ensure the security of personal data and to prevent its alteration, loss, processing or unauthorized access, in view of the state of the technology, the nature of the stored data and the risks to which they are exposed, whether they come from human action or from the physical or natural environment, not being responsible for any loss or manipulation of data that is unauthorized and unwillingly unanticipated or due to malicious attacks by third parties.
VIII. Links to other websites
Our website may contain links to other websites not managed by us. By clicking on a third-party link, you will be redirected to this third party's site. We have no control or take any responsibility with respect to the privacy policies or practices of third-party sites or services.
We strongly recommend that you review the Privacy Policy for all the sites you visit.
IX. Children’s privacy
Our service is not for anyone under 18.
We do not intend to collect personal information from children under 18. If you are a parent or guardian and are aware that your child or ward has provided us with personal information, please contact us.
Users guarantee the truthfulness and authenticity of the information and data they communicate when using this website. Any false or inaccurate communication resulting from the information and data expressed, as well as any prejudice that such information may cause, shall be the sole responsibility of the users.
If we are aware that we have collected personal data of children under 18 without checking that consent was given or authorized by the parent or guardian of the child, we will take the steps to remove that information from our servers and we reserve the right not to provide the service.
X. Changes to this Privacy Policy
POLO CLUB may update this Privacy Policy at any time. The Privacy Policy published at that specific time will apply. Therefore, we ask you to check it from time to time. In case any majoramendments are made you will be informed so that you are aware of such changes and exercise your rights if you do not agree.
Latest version: April 2022
